Delivery

We deliver our air conditioners to the countries and regions available at the time of ordering. Delivery costs and times are calculated based on your delivery address and the specifics of your order.

A shipping confirmation will be sent to you as soon as your order has been dispatched. Where available, a tracking number will also be provided.

Please check your address and contact details carefully before finalizing your order.

Product damaged upon delivery

We recommend that you check the condition of the package and the air conditioner upon receipt.

If your package or air conditioner arrives damaged, please contact us promptly, providing your order number and attaching photos of the damage.

Returns

If you wish to return an air conditioner, please contact us before proceeding with the return.

The product must be returned in its original condition and, whenever possible, in its original packaging. Return conditions may vary depending on the product and the reason for the return.

Return shipping costs may be the responsibility of the customer, depending on the applicable conditions.

Refunds

Upon receipt and inspection of the returned product, we will notify you of the approval or rejection of your refund.

When a refund is approved, it will be processed via the same payment method used for the original order.

For any questions regarding delivery or returns, please contact our customer service department.